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After-sales policies

Our after-sales policies are conceived with the only purpose:

Make experiences with Zenboté truly ZEN

Problems

What you can do

How to proceed

What we do

Products that you received were not what you had ordered

OR

Products that you received were damaged** during shipment

 

Ask for an exchange
  •  Contact us within 24h from reception *
  •  Send us a picture of the products by email (with info about your name, address and client / order numbers)
  • Send back the products upon receiving our confirmation
  •  Receive your feedbacks
  •   Verify the order and problems
  •  Confirm to get back the products
  • Upon receiving the problematic products, we:
  •   Re-send you the right products at our fees
  •   Reimburse you with shipment standard flat rates

 

Orders that you received were incomplete (shipment by post only)

Ask for an implementation
  • Contact us within 24h from reception*

 
  •  Receive your feedbacks
  •  Verify the order and problems
  •   Confirm with you the implementation and other details
  •  Send you the missing articles at our fees

Products that you received were corrupted due to manufacturing defects***

 

 OR

 

Products are in excellent state but you’ve changed your mind and don’t want the product anymore

Ask for an exchange

  •  for the same products
  •  other products having the same or superior value (at time of exchange) as the original products (after reductions if applicable)
  •   Contact us within 10 days from reception*
  • Send us a picture of the products by email (with info about your name, address and client / order numbers)
  •   Send back the products upon receiving our confirmation
  •   Pay the difference of prices (if applicable)
  •   Receive your feedbacks
  •   Verify the order and problems
  •   Confirm to get back the products
  • Upon receiving the problematic products and settling down all due amounts (if applicable), we:,  Re-send you the agreed products
  •  Reimburse you with shipment standard flat rates

In case of client’s changing mind, both dispatches are at client’s charges. 

 *How to contact us: https://zenbote.myshopify.com/pages/contact-us

** Broken bottles/jars or torn packaging.

*** Changes in product’s smell, colour and/or texture before expiration dates while products are under appropriate conditions of conservation as mentioned on the packaging.

 General conditions of products that are allowed for exchanges:

  • Unopened and unused products (except for products with manufacturing defects) and in excellent outer state (except for products damaged during transportation).
  • Original invoices should be presented.
  • All conditions of time limits and the procedure of exchanges should be respected.
  • Only one exchange is permitted per product in the case of client’s changing his/her mind.
  • Reimbursement and delivery methods should be the same as the1st  . 
  • For all exchanges by post, standard dispatch is automatically applied.